Refund policy

Due to the made-to-order and often customized nature of the work, refunds and/or exchanges are not permitted. However, customer satisfaction is a top priority and every effort will be made to ensure you're completely happy with your purchase.  

If an order arrives damaged, please contact breanna@irisandheirloom.com within 14 days of delivery. Please include your order number and attach photos of the damages- both the shipping materials the order arrived in and the damage to the art (we need these in order to submit a claim to the carrier). We will reach out to you as soon as possible about shipping a replacement. Please be aware that replacements can be sent, but no refunds will be given.  

If you are not happy with your purchase for any other reason, please contact breanna@irisandheirloom.com. We are happy to have a conversation and figure out how to make things right.